Hello Elys,
We are home again in cold Minnesota ! And we wanted to tell you how much we appreciate all that you did to make our trip successful. You worked so hard to make sure that everything went well, and we can't tell you how lucky we were to have you and Luxury Travel as our agents. Especially because of the unforeseen floods that no one could have predicted.
So that you can better serve your customers, we thought that you might be interested in some of our observations along the way. Please undersand that we enjoyed everywhere we went in Vietnam , we just liked some places better than others.
Hanoi - we loved Hanoi and will return there sometime soon. The Hanoi Hilton was very nice but the Sofitel Metropole was the highlight of the city - we absolutely LOVED it. The rooms in the new part are wonderful (we looked at the old rooms and didn't like them so much), and hotel service and staff could not be better.
Something we should mention to you - when the driver picked up up from the Metropole to go to the airport for Nha Trang, there was another man with him. We thought he was a guide or was there to show us into the airport. All the way to the airport he talked very loud and sometimes angrily on a cell phone. When we got to the airport, the driver put our luggage on the curb and I asked the other man to come into the airport with us thinking that was why he was there. He got very angry and nasty and shouted at us (he did not speak English) and jumped in the car and they drove off. I don't know why the man was there but he was very unpleasant and we do not think the driver should have allowed him to be in the car.
SA PA - we would also return to Sapa for a longer stay because it is lovely and the Victoria hotel was wonderful. Getting to the train station was a bit of a problem because the driver was confused when I gave him the envelope with the unused tickets for you. He started to take us back to the hotel but we finally got him to go the station. Also I think I told Mr. Hai that we wanted a double berth but we got a room with 4 people instead. Fortunately, the other two people were Australians and we had a very good time with them on the train and in Sapa. The guide there was very good even though we had the problem with him meeting the train. It all worked out okay. We thank you very much for dinner.
Halong Bay - the junk we stayed on was very nice, but we would suggest using a junk with a sun deck on the top since there wasn't very much room to sit on the deck. Also, unfortunately, we think Halong Bay is very overcrowded and will soon be spoiled. Some of the water was polluted and had oil in it and there were just too many boats at the cave and the beach. Although it was beautiful, we probably would not return there.
Nha Trang - the Vinpearl was quite interesting, much like our Disneyland ! We do not recommend the standard room which faces a hill with only trees and no view. We paid $23 a night to upgrade our room to the seaside and then the view was spectacular. The difference in money was well worth the upgrade. Unfortunately, it was very windy and rainy but the pool and beach were very nice anyway. There were many drunk Russians there, but we enjoyed the musical entertainment in spite of them. We did go into the town of Nha Trang to the market, and altho the beaches looked good, the town wasn't very nice and we would not go there again.
Dalat - the Ana Mandara was wonderful. The food was lovely and we would highly recommend staying there. The staff was outstanding, and since there weren't many people there, we had a villa all to ourselves. We are so happy that the change in the itinerary made it possible for us to go there, and we would surely return.
Saigon - the Majestic was very nice altho we would not recommend the executive benefits package because it really wasn't worth the extra money. The best thing about it was the 3 pm checkout since we didn't leave until 4 pm. Otherwise, the exec benefits didn't amount to much. Also, the Luxury Travel representative in Saigon was very good and helpful (I think his name was Mr. Huong)
Mekong Delta tour - we did not do the long tour that we had originally planned because it was three hours down and three hours back and we did not want to spend that much time in the car. So we took a short tour and it was okay although very commercialized. And we did not think the food was very good at the restaurant the guide took us to. It was a lovely place but too many tourists and just "tourist" food. We're glad we saw the Mekong Delta but we would not go there again.
Drivers - All of the drivers we had were excellent. They were courteous and extremely careful.
So, I hope these comments are helpful - we do not want to criticize the tour at all because there were so many changes and you certainly did your best in accommodating us. We were very impressed with the progress that Vietnam has made and hope your lovely country will not be spoiled by too many tourists and new industries. We certainly will return and we will use Luxury Travel again, and recommend it to anyone going to your country. We found the people of Vietnam to be friendly and gracious and could not have asked for better service everywhere we went.
Thank you again, Elys, you really helped us so much and we know that we were a lot of bother and that we would not have gotten such good service from another agent. We wish that you could come to America so we could return the hospitality!
It was so good to meet all the girls in your office - tell them hello from us.
Best regards, Sharon and Jack Carroll
Our trip to Vietnam was perfect in every way. Our family group of 6 found accomodation, transfers and particularly our guides and drivers of the highest standard. They were efficient,courteous, knowledgable,friendly and helpful in every way. We all felt safe and cared for. We were very impressed with the highly efficient way your travel company attended to all our questions, requests and bookings. I have recommended your company to friends and would be delighted to communicate with anyone interested in knowing more. I have a very keen group of friends interested in a short break in Hanoi , staying at the gorgeous Metropole Hotel--old wing-- at some time in the future. With many thanks and kindest regards. Kathy Werner, Tatura 3616, Victoria, Australia
We are writing to tell you once again what a wonderful vacation which Luxury Travel created for us. We have traveled with your company for the past three years and each trip has been better than the last (Vietnam 2006, Cambodia 2007 and this year Laos ). As you recall, we were late in planning our trip given that we thought we would travel to Myanmar . Once the political situation changed there, and we decided to change our itinerary; your company was able to get us into the best hotels in Laos which were booked for months ahead. Your thorough itineraries, attention to every detail and excellent guides have made these trips memorable and worry-free. I only wish your company's expertise extended beyond Indochina for our other travel needs! Thank you also for responding so swiftly when our flight was cancelled in Laos ; your availability 24 hours by hotline has proven invaluable on the two occasions we had to re-group and change our plans due to unforeseen circumstances.
Please feel free to pass my contact information to anyone who is considering a custom tour like you provided for us. Best, The Schaefer Family Wilton , Connecticut
We felt that Hanoi was the least exciting place in our trip. It was raining the wjole time we were there. We did not like our hotel that much because it was too far from downtown. We wished we had picked Sofitel in downtown instead. Our guide was ok. At times it was a bit hard to understand what he said.
Halong Bay was nice except for the rain. The Ginger Junk was nice. We would recommend it.
We enjoyed Nha Trang a lot. The hotel (I forgot the name. Was it Ana Mandara?) was great and the beach was very nice. The weather was just great! Our guide was very good. He spoke very good English and was able to plan our itinerary according to our wishes.
We enjoyed Ho Chi Minh City as well. We highly recommend Park Hyatt Hotel. Our guide was very pleasant even though his English was a bit hard to understand.
We enjoyed all the day trips in the City.
Our guide in Angkor Wat spoke good English and was very knowledgeable. He was accomodating with our itinerary since ours was a private tour. Angkor Wat was a great place to visit. It was amazing to see such fine and detailed architecture that was built 1000 years ago! We also liked De La Paix Hotel we stayed in.
Overall, we had a wonderful time in this vacation and we would like to thank you for your assistance.
Regards,
Sharon Lee
After Vietnam we stayed in Hong Kong , and when I came home I was sick for more then a week. I am all better now, and can tell you we had a great time in Vietnam and enjoyed your intrusting country. Saigon is too crazy for us but of course it was an exciting experience.We thought Hanoi is a beautiful city, and Halong Bay should be one of the world wonders. Over all you have done a great job organizing our tour, and providing us with a wonderful time. I have to praise especially Han, our guide in Dannang,Hoi An, and Hue : she was amazing.
Orit Kohen , Hong Kong
I would though to thank you for my excellent trip to Vietnam! I know I asked many questions but you were always happy to answer and tailored the holiday to my needs.
The trip totally lived up to my expectations and all the hotels and your guides and drivers were excellent. The only time I had a problem was when the hotel said a plane had been cancelled but following a call to you this was rectify immediately as it was found that the plane wasn't in fact cancelled!
Personally the highlights of my trip were Nha Trang, then the Junk Boat trip around Halong Bay and of course meeting you!
I would be happy to recommend you and your company to anyone planning a trip to Vietnam.
Thank you for all your help and for a fantastic trip!
Best wishes
Martin Eacott, UB Corporate Markets, 36 St Andrew Square, Edinburgh EH2 2YB, UK
Hello, Peter and I wish to thank you for the wonderful tour. Next time we will have to see Hanoi , but the tip to DapCau was beyond expectation. Our young guide and driver were unbelievable. How he was able to find the gentleman whose father had worked for Peter's father and knew all about the mill was absolutely fantastic. I saw it bring tears to Peter's eyes as they talked. What more can I say to tell you that your yo ng man was a miracle worker because such a coincidence was so wonderful. When we couldn't find the mill he never gave up and with such tonacity he pursued until he got results. Thank you to all of you once again.
Peter and Fran Greiner , Maria Linden Drive , Rockford , Ill 61114 , USA , US
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