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FAQs To Cambodia


I. Visa Mastters?

  1. Do I need a visa to visit Vietnam, Cambodia and Laos?

II. Making a Reservation with www.luxurytravelvietnam.com

  1. How do I reserve my tours with you?
  2. Do you have tours on specific dates?
  3. I don't want to make a reservation online, what can I do?
  4. Can I make a reservation directly through the travel agent?
  5. What if the preferred hotel is not available?
  6. What is the latest time that I can make my reservation?
  7. How far ahead can I book? Can I book as far as 24 months in advance?
  8. How do I make a reservation for someone else?
  9. What happens to my tour booking if my flight is delayed?
  10. It's reliable to book online?

III. Confirmation of my reservation

  1. What happens when I make a reservation?
  2. What is a confirmation voucher?
  3. How long does it take to get your first proposal letter from luxury travel?

IV. Changing/Canceling a reservation

  1. What's your cancellation policy for tours reservations?
  2. How do credit card refunds work?

V. Children

  1. Do children receive discounted rates?
  2. Can children under 12 years old can stay in the same room with their parents??

VI. Website Security and Privacy Policy.

  1. How safe are my credit card details?
  2. What do you do with my personal information?
  3. How long does it take to get a confirmation?

VII. Prices, Deposit & Full Payment.

  1. Are the rates on your site per person for minimum 2 people?
  2. What credit/ debit cards are accpeted?
  3. When will I be charged?
  4. Can I pay by cash, bank draft, or bank transfer? Your bank account?

VIII. Payment.

  1. My credit card number is correct, but it's not accepted on your online reservation form/ I'm getting an error while making a payment? Why?
  2. I have filled in your secure credit card payment form. Why do you need my passport or a copy of 2 sides of my credit card?
  3. Your company has our completed credit card payment form. Why you are you not able to charge able to charge our card?
  4. What does "Save Up to 75% Off" mean, as stated in your advertisements mean?
  5. Can I book/ pay directly to the hotel?

IX. Miscellaneous.

  1. I'm a foreign/ Vietnamese man, can I share a room with a Vietnamese woman?
  2. Who is our guide?
  3. What are the different room categories?
  4. What are the check in and check out times for hotels?
  5. What does "Rack Rate" mean?
  6. What are the restaurants like?
  7. Can I have vegetarian food?
  8. Is it safe to travel in Vietnam? Can I travel solo?
  9. Do you recommend a travel insurance?
  10. Where can I find more information about the country I will be visiting?
  11. How do I get around?
  12. Can I have references for your company?
  13. Who do I contact if I need help?
  14. Is there someone pick up me at airport?
  15. Can I use my reward points from Accor, Mariott, Starwood, Hilton etc. on your site?
  16. Do you have e-tickets?
  17. How can I receive delivery of a paper airline ticket?
  18. Can I change the travel dates after you issue the tickets and hotel voucher?
  19. You are a luxury tour company. When I purchase a standard tour package from you, can I expect luxury accommodations and service?
  20. What is the difference between adjoining and connecting rooms?
  21. I would like to pay USD cash on arrival and am happy to provide my credit card details to guarantee the booking. Is this possible?
  22. Which airlines fly to Vietnam?
  23. We have our international tickets to and from Vietnam. We have booked a tour package using regional and domestic flights. Could you please advise as to what will be happening with our internal airline tickets for travel within Vietnam?
  24. I want to order your tour packages and want to know if the rates on your website are still valid?
  25. Why should I book private tours or set itineraries with scheduled departure dates?
  26. How you define a private tour?
Disclaimer

I. Visa Mastters?

1. Do I need a visa to visit Vietnam, Cambodia and Laos?

Cambodia visa:

You can get a Cambodia visa stamp upon arrival without pre-arrangements. You only need to pay a USD$25 fee (this fee maybe differ depending on the nationality of passport holder) and 2 pictures for each traveler. You can then expect about 15 minutes for processing at the airport.

Laos visa

You can get a Laos visa stamp upon arrival without pre-arrangements.  You only need to pay a USD$25 fee (this fee maybe differ depending on the nationality of passport holder) and 2 pictures for each traveler.  You can then expect about 15 minutes for processing at the airport.

Vietnam visa

Unlike Cambodia or Laos, before entry into Vietnam, you must have a Vietnam visa stamp or a Vietnam visa on arrival pre-approved letter.  A tourist visa for Vietnam can be obtained from any Vietnam embassy or consulate office worldwide.  This visa is valid for 30 days and can be extended through our head office in Vietnam.

Vietnam visa on arrival:  Luxury Travel can arrange for your visa upon arrival to Vietnam by sending you the visa on arrival pre-approved letter.  With this letter you can get a Vietnam visa stamp upon arrival at Tan Son Nhat Airport, Ho Chi Minh City, Danang airport or Noi Bai international airport in Hanoi. This letter is a complimentary for our tour guests only.   Upon arrival at your airport, you can expect to fill out a simple form.   Kindly prepare two passport sized photos for each traveler and a USD$25 stamp fee per person.  Expect to wait about 15 minutes for processing.
Kindly contact a Luxury Travel advisor if you want us to arrange this visa on arrival pre-approved letter once your booking has been confirmed and provide us the following information:

1) Full name on passport
2) Passport number
3) Date of birth
4) Nationality
5) Date of arrival
6) Flight number and time
7) Fax number or your email address.

Special note:
Please make sure that you have your passport, that your passport is still valid for six months and contains two white pages
Upon receiving the pre-approved visa, we will send it to you right away. Kindly print it out and show it when needed.  Upon arrival at Vietnam's airport, expect to fill out a simple form.  Kindly prepare two photos, USD$45 for stamp fees per person and expect a 15 minutes wait time.

Be advised that we process visa on arrival for our in house guests only.  Kindly do not contact us if you only desire visa service.

Please make sure that you have your passport, that it is still valid for six months and contains two white pages. If you book services with Luxury Travel, we offer you this complimentary visa approved letter.  Kindly contact our travel advisor if want this free visa service once your booking has been confirmed. http://luxurytravelvietnam.com/blog/?p=1041 

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II. Making a Reservation with www.luxurytravelvietnam.com

1. How do I reserve my tours with you?

Just complete and send the reservation form making sure that you have given us your e-mail address and a valid credit card number.
As soon as we receive your request we will contact your chosen hotel to confirm the reservation. It is our policy to reply to all requests within 24 hours. 
Please read our Deposit and Cancellation policy before making payment

 

2.Do you have tours available on specific dates ?

Almost our tours are daily departure.To make a booking, you must submit a reservation form and provide your credits card details. Then we process the booking and reply to you within 24 hours.

 

3. I don't want to make a reservation online, what can I do ?

You can reserve by phone or by fax : You can call our 24/7 call center hotline at ++ 84.1234 68 69 96 or ++ 84.4.3927 4120 or send us a fax using our form at ++84.4.3927 4118.

4. Can I make a reservation directly through a travel agent ?

Yes, of course if you would like to make a reservation directly with the tour operator or travel agent you will need to contact them directly. However, we are in good position to make the offer, make the booking and run the trip as we are a local tour operator. 

5. What if the preferred hotel is not available?

You will be notified via an e-mail (within 24 hours after placing your order) and we will do our best to suggest  or book an alternative similar hotel based on your preferences ando our experience.

6. What is the latest time that I can make my reservation ?

We can only guarantee bookings made at least 3-working (not including Sun & Public holidays) before the departure date.

7. How far ahead can I book?

You can book as far as 24 months in advance, but please ensure you remember you have made the reservation. We will charge USD$100 non-refundable deposit and require full payment 30 days before departure.

You can expect to receive the invoice as a reminder well in advance of your trip..

8. How do I make a reservation for someone else?

To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.

9. What happens to my tour booking if my flight is delayed ?

Please inform us and the hotel immediately as any changes or fee will depend on the hotel policy. We will also try our best to offer you similar ground services. 

10. It's reliable to book online?

Making an online reservation is easy and safe. Just complete the secure reservations form (SSL - 128bit), making sure that you give us your e-mail address.. As soon as we receive your request we will reply within 24 hours.

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III. Confirmation of my reservation

1. What happens when I make a reservation ?

Upon receiving your order with your credit card information we will process the booking. All reservations will be followed up within 24 hours with emails to confirm your booking.  

2. What is a “confirmation voucher” ?

Once the service you have booked is confirmed, we will send you an email  confirmation voucher detailing all the reservation and price conditions. We invite you to make a printout of this voucher to be kept and presented when requested. Your voucher will be accompanied by a booking confirmation number.  Make sure to have it in hand upon arrival or hotel check in.

3. How Long Does it Take to Get Your First Proposal Letter From Luxury Travel?

Upon receiving your request, you will receive the first acknowledgement to reassure you that we are giving your request immediate attention. Rest assured that your request is always our top priority. The full detailed proposal will be in your inbox no later than 24 hours or within 48 hours in the case of public holidays or special events.

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IV. Changing/Canceling a reservation

1. What is your cancellation policy for hotels/tour reservations ?

+ NON REFUNDABLE deposit of USD$100 for hotels and air ticket booking upon services confirmation
+ 60 days before arrival: No cancellation charge. We Guarantee 100% Money Back.
+ 30-59 days before arrival: 5% cancellation charge.
+ 15-29 days before arrival: 10% cancellation charge.
+ 8-14 days before arrival: 40% cancellation charge.
+ 7 days or less cancellation notice: No refunds
*** Non refundable deposit and banking service fee will be forfeited in all cancellation cases.

2. How about the Credit Cards Refunds ?

Please note that refunds will be made to the card you used to make your reservation.  All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account.

For more information on the refund, feel free to contact to our accounting department by email: nhan@luxurytravelvietnam.com
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V. Children

1. Do children receive discounted rates ?


Yes, we are a  child friendly company and we apply the following discounts:

Children under 2 years old are free of charge

Children from 2-6 years old: 50% of adult price

Children from 7-12 years old: 75% of adult price

2. Do children under 12 years old stay in the same room with their parents?

Generally children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. The general policy concerning room and breakfast charges for children traveling together with their parents or family is as follows:

Children more than 12 years of age: Any child this age is considered an adult by the travel industry. Normal charges will apply both for the room and the breakfast.

Free baby cots are only available for children under 2 years old upon request.

 

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VI. Website Security and Privacy Policy.

1. How safe are my credit card details ?

The importance of security for our clients is ofthe  utmost concern to us. We exercise great care in providing secure transactions from your computer to our server.We use SSL and our site is secure for all transactions. Unfortunately, no transaction is 100% secure. We are committed to protecting you and your personal information and will continue to monitor security options in the future.

2. What do you do with my personal information?

We have the utmost respect for your privacy and security. We never divulge any information to anyone without your consent.

3. How long does it take to get a confirmation ?

We have the utmost respect for your privacy and security. We never divulge any information to anyone without your consent.

 

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VII. Prices, Deposit & Full Payment.


1. Are the rates on your site per person for minimum departure from 2 people?

Yes, most of our tour departures are private or small groups.  Prices are basedon 2 people for our scheduled tours.

2. What credit / debit cards are accepted ?

We currently accept Visa and Master credit cards with a 2.75 % bank fees and AMEX with a 4% bank fees.

3. What is the deposit? When will I be fully charged ?

Once we have received your credit card details, we will charge  a non-refundable USD$100 deposit if the reservation has been made at least 60 days before departure date. If the reservation is made within 60 days before departure, we will charge the full amount upon confirmation.Please be advised that we will charge your credits card only after having supplied you with a confirmed reservation.

4. Can I pay by cash upon on arrival, traveler cheques, bank draft, bank transfer?

All our tours packages and hotels operate on pre- paid basis. You can pay by cash traveler cheques, bank draft upon on arrival with our written accord. If you wish to make wired bank transfer, please transfer to our bank account listed below:

A/C Name: LUXURY TRAVEL Co., LTD
ANZ Bank, Hanoi Branch
Address: 14 Le Thai To Street, Hanoi, Vietnam
A/C Number: 6276881
SWIFT : ANZ BVNVX
Website : www.anz.com/vietnam

 

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VIII. Payment.

1. My credit card number is correct, but it is not accepted on your online reservation form / I am getting an error while making a payment?. Why?

There are a few possibilities:
- Make sure you are not using a proxy internet connection. A direct connection to internet is required for security purposes 
- Our payment gateway opens in a new browser window. Make sure that pop up blocking software/features are turned off 
- Make sure the input details are correct 
- Make sure the card expiration date does not precede the reservation date
- Make sure you have not reached your credit limit 
- If you get an error apart from the reasons above, please contact our online agent

 

2. I have filled in your secure credit card payment form. Why do you need my passport or a copy of 2 sides of my credit card?.

For security reasons, your bank requires our bank in Vietnam have  an authorized credit card payment form, a copy of the card holder's passport or a copy of 2 sides of your credit card if the transaction is over USD$500.

 

3. Your company has our completed credit card payment form. Why you are you not able to place a charge on our given credit card?

 

There are a few possibilities:
 
-You have reached your credit limit
-Make sure you have filled in correctly the information of your credit card
-Make sure you have informed your bank about the autorised amount of transaction 
-Make sure you are the cardholder with your correct signature
-Make sure your credit card can be used for all transactions on the Internet

 

4. Why is the price different from when I last checked and/or in comparasion with my last stay?

This normally depends on market conditions and currency fluctuations. During peak tourist season, conventions, fairs etc., the prices are likely to change. However, once booked, the price for your  hotel is fixed  at the time of reservation.

5. What does “Save up to 75% off” mean, as stated in your advertisement?

We book thousands of rooms with hotels and resorts in Vietnam and we often get the special wholesale contract rates, which savings are passed on to you. These savings can be up to 75% off regular rates, but no matter what, we guarantee you will get the best  room rates, so book today!

 

6. Can I book/ pay directly to the hotel?

No. The rates displayed on Luxury Travel’s  website are available only through our Vietnam hotel and resort reservation service. Hotel walk-in rates are up to 75% more expensive. Our online agents are able to assist you with alternative hotels in case of non-availability and with other travel requirements which individual hotels cannot. All reservations on LuxuryTravelVietnam.com must be paid for in advance upon receiving confirmations from us. This is the only way to guarantee occupancy at the hotels and keep our prices low.

 

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IX. Miscellaneous.

 

1. I Am a Foreigner/Vietnamese Man, Can I Share a Room with a Vietnamese Lady/Ladies?

 

Vietnamese Law requires a Marriage Certificate if a man stays overnight with a Vietnamese woman. We recommend you to mention this if it is your case and we will try to  provide with appropriate advice when make the booking with us.

2. Who is my guide ?

We currently have 25 luxury travel guides that have all been carefully selected and trained. They are open-minded, well-educated and enthusiastic young people who can provide the traveler with first-hand knowledge of Vietnamese culture and history. They are also curious about foreign cultures and are eager to engage in a cultural exchange with visitors. Our guides speak Chinese, Vietnamese, English, French and German. Many of them speak multiple languages.

We have guides in the major regions of Indochina (Hanoi, Danang/Hue,  Ho Chi Minh City, Phnom Penh, Seam Reap, Vientiane and Luang Phrabang). Upon arrival at the airport, a local guide will meet you and be your escort for the duration of your stay in that particular city. However, you have the option of hiring a guide or a tour leader who will accompany you through your entire journey.

 

3. What are the different room categories ?

Unless stated otherwise, hotels generally  place their bedrooms within four different categories: 
      Standard 
      Superior 
      Deluxe 
      Executive 

The actual differences between the bedrooms varies from one hotel to another, with executive being the highest standard of room. 

Single Room 
A single room is designed to accommodate one person only. The room contains one single/twin bed. 

Double Room 
A double room is designed to accommodate two people only. The room contains one queen bed or king size bed, or if not available, a twin bed. 

Twin Room 
A twin room is also designed to accommodate two people only. The room contains two single beds, or if not available, a king size bed. 

There are two main types of family rooms, as follows : 

Triple Room 
A triple room is designed to accommodate three people only. The room will contain either: 
One queen and one single bed 
Three single beds 
Please specify which option you require when sending your reservation form. 

Quad Room 
A quad room is designed to accommodate four people only. The room will contain either: 
Two queen beds 
One queen and two single beds 
Four single beds

"Run Of House" is abbreviated as "ROH".  This  includes the most common or standard  room category in hotels with basic amenities. Your room will be determined by the hotel, based on availability at the time of check-in.

Please specify which option you require when sending your reservation form. We can also assist you in seeking accommodations that can suit more than four people in a room. Please specify the number of people in your party when completing your reservation request form.

4. What are the check in and check out times ?


The normal policy of hotels for check in time is after 14:00 hours and check out  before 12:00.

Early check in or late check out is available depending on the room's availability.  An extra charge may be applied.

5. What does “rack rate” mean?

Every hotel has what is known in the hotelier industry as a "rack rate" (also known as full rate or  published rate).   These are the top rates a hotel charges their guests. While few guests actually pay this rate, hoteliers use these rates as a basis for discounting. Most hotels routinely offer discounts ranging from 10-30% simply for the asking. 

Many business hotels offer bigger discounts on weekends when few business people travel. Likewise, resort hotels often discount their rates during the week and slash their rates during the off-season. Obtaining these discounted rates is often simply a matter of requesting the "corporate rate", "weekend package", or "low-season discount".

Since Luxury Travel books thousands of rooms with hotels/resorts in Vietnam and Indochina,  we get the wholesale contract and we pass this saving on to you. You can save up to 75% off rack rates.  Book Online With Us Today!

6. What meal is included ? What is the restaurant like?

The breakfasts are included in the hotel. Others meals are included as stated in the itinerary.

We use local restaurants for all our trips and we select restaurants based on our experiences, client satisfaction, location and cuisine.

7. Can I have vegetarian food ?

Yes, of course, you just select your preference on the special request section of  the reservation form.

8. Is it safe to travel in Vietnam ? Can I travel solo?

Traveling in Vietnam is generally safe. You can travel solo. Women and independent travellers have found it relatively hassle-free and easy to travel throughout the country. However, when traveling anywhere in the country, travelers should exercise caution and use common sense ty incidents.

9. Do you recommend a Travel Insurance ?

We strongly recommend that all clients take our comprehensive travel insurance when making a booking.

This covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurance risk.

10. Where can I find information about the destination and country I want to stay in?

Everything you need can be found within our site. Just check our Travel Information section at http://www.luxurytravelvietnam.com/EN/GE/travel_guide.htm and our

11. How do I get around?

Today's visitors can choose from the following means of travel depending on their time constraints and budget:

Bicycle.

If you are active traveler, it is great to cycle in and around Hanoi, Hue, Hoian, Nha Trang and the Mekong delta.

Cars/bus/mini van.

All motor vehicles used for overland trips are modern and air-conditioned,  ranging from a car to a 45-seat coach, depending on the size of the group. In Vietnam, motor vehicle rentals are accompanied by a driver as tourists are prohibited from renting cars and driving on their own. Considering the chaotic traffic, one will come to understand why it is better to leave the driving to the expert local drivers! 
Minibus (26 seat): 10-16 passengers 
Minivan (16 seat): 3-9 passengers 
Car (4 seat): 1 or 2 passengers

Boats and/or Hydrofoil.

Local 12-24 seat boats are used for cruising in Ha Long Bay and smaller wooden passenger boats are used on the Mekong River. Hydrofoil services have recently become available and, depending on the distance traveled, can reduce total travel time by up to one third. Currently, there are daily services from Ho Chi Minh City to Vung Tau; Ho Chi Minh City to Can Tho; Ho Chi Minh City to Chau Doc; Rach Gia to Phu quoc Island and vice versa. In the north, there is daily hydrofoil service from Hai Phong to Cat Ba Island and vice versa.

Planes and departure taxes. 

Vietnam Airlines and Pacific Airlines are the two national carriers all domestic routes within the country. Currently,these fleets includes newly leased Boeing 777-200, 767-300, Airbus A320s, ATR 72s, and Fokker 70 aircraft. Long distance routes are often flown by contracted foreign pilots, mostly British, Australian or French. 

Expect delays or even cancellations during the rainy season due to bad weather conditions. There is no domestic departure tax. An international departure tax is charged for international flights (USD$14 at Tan Son Nhat, Danang and Noi Bai airports).

Trains. 

The Reunification Express is the single railway track that links Hanoi to Ho Chi Minh City, covering a distance of 1726 km. There are several departures daily to the two major cities. The entire trip can take between 30 and 42 hours, but can of course be broken up by stops en route. Most of the carriages, with the exception of the new SE, S and E trains, have not been upgraded since the 80’s.. They are usually equipped with fans and one basic toilet facility per carriage. Air conditioned soft sleepers are a new addition to the rolling stock and have four berths per compartment. There is a choice between soft-cushioned seats and sleeping berths, the latter being recommended for overnight journeys. Train travel might not be the most comfortable or most efficient way to get around, but it does give you the opportunity to interact with the people and see the country from the perspective of the Vietnamese themselves. If you approach your trip with an open and flexible mind, it can be one of the highlights of your trip. 

Vietnam has now 5 star train service from Hanoi to Sapa and Hanoi to Danang on the  Victoria Express.  Saigon to Nha Trang and vice Versa is also available. www.victoriahotels-asia.com and www.5starexpress.com.vn

 

12. Can I have references for your company?

We have been professionals in the tourism industry for more than 10 years. We are a multiple award winning company and a member of the Ministry of Tourism, Hanoi Department of Tourism, PATA and ASTA.  Also, our company has been nominated as the best luxury tour company in Vietnam by the readers of the Vietnam Economic Times.
 
International Trading Name in English: LUXURY TRAVEL CO., LTD 
Company Name in Vietnamese: Cong Ty TNHH Du Lich Sang Trong Viet nam: 
Company Licence: 0102019356 issued by The Hanoi Department of Planning and Investments. 
Tax Idifidentication Number: 0101622092 issued by The General Taxes Department of Vietnam. 
International Luxury Tour Operator Licence: 01-074/TCDL-GPLHQT issued by the Vietnam National Administration of Tourism. 
Luxury Travel is our branding name, registered by the National Office of Intellectual Property of Vietnam. 

Our  satisfied clients are happy to share their unique experiences with you upon request. What are our clients saying? Click Here!

13. Who can I contact if I need immediate help?

If traveling with your tour guide, please contact  him first. If this does not resolve your issue , you can contact our Customer Service Manager in French, English and Vietnamese twenty-four hours a day: ++84.1234 68 69 96 - Mr. Nguyen (English, French and Vietnamese) or ++84.913 585 763 - Mr. Cuu Hung (English).

 

14. Is there someone pick up me at airport?

Our tour package is generally airport to airport, so check if your airport transfer is included in our services voucher.

 

15. Can I use my reward points from Accor, Mariott, Starwood, Hilton etc. on your site?

No. Only reservations made directly with the participating hotels can use reward points. However, if you are a Golden Lotus Member of Vietnam Airlines, you can accumulate points with their selected partner hotels.

 

16. Do you have e-tickets in Vietnam?

Vietnam Airlines, among very few airline companies, offers electronic ticket. If an electronic ticket is available, we will issue an electronic ticket instead of a paper ticket, unless a paper ticket is specifically requested by the customer. Electronic tickets will be emailed or faxed to the customer.

 

17. How can I receive delivery of a paper airline ticket?

The method and cost of delivery of the ticket will depend on your location and your preferences. 

For customers in Hanoi and Ho Chi Minh City, we offer free delivery of your tickets to your local residence or office address. 
For customers in Vietnam, but outside of Hanoi or Ho Chi Minh City, tickets will be delivered by EMS at the customer’s expense. 
For customers outside Vietnam, tickets can be purchased in advance and held for delivery later to a hotel or resort or can be shipped internationally at the time of purchase. International shipping is available by Federal Express, DHL or a local provider within Vietnam.  All shipping fees will be paid by the customer.
For international flights to Vietnam (Saigon, Danang or Saigon) we recommend you to purchase at home for a better deal and we will take care of the rest when you arrive.

 

18. Can I change the travel dates after issuing the tickets and hotel vouchers?

Packages usually have certain booking terms and restrictions and date changes may be subject to charges or not permitted. 

 

19. You are a luxury tour company. When I purchase a standard tour package from you, Can I Expect the Luxury?

No, We Sell Luxury Products and Non Luxury Products. The Tour Packages Are Mentioned Clearly: Standard (2 star hotel), Superior (3 star), First Class (4 star), Deluxe (5 star) and Luxury (luxurious 5 star accommodation and service). However, you will enjoy our high quality service for every tour categor. We are here to ensure a worry and hassle free holiday in our country.

20. What is the difference between adjoining and connecting rooms?

No, We Sell Luxury Products and Non Luxury Products. The Tour Packages Are Mentioned Clearly: Standard (2 star hotel), Superior (3 star), First Class (4 star), Deluxe (5 star) and Luxury (luxurious 5 star accomodation and service) based mostly on the accommodation and Style of The Package. You Expect You Pay for What You Get in Return. Overall Whatever the Standard or Luxury, You Enjoy Our High Quality of Service for Each Tour Package Caterogy You Purchase. Our Team Ensure You The Best Value For Money and Our Local Travel Experts Are Available Around The Clook For Your Support. We Are Here To Ensure A Worry and Hassle Free Holiday in Our Country.

 

21. I would like to pay USD cash on arrival and am happy to provide my credit card details to guarantee the booking. Is this possible?

At Luxury Travel Company, we accept the method of payment which is the most convenient to our guests. You can pay us in cash on arrival and a credit card is just to guarantee your booking. However, any cancellation at the last minute will be automatically chargedto your card.  Please see our booking conditions.


22. Which airlines fly to Vietnam ?

There are many airline companies which fly to Vietnam every day. From Europe, you can fly with Air France ( http://www.airfrance.com ), British Airway ( http://www.britishairways.com ), Lufthansa ( http://www.lufthansa.com ), Eva air ( http://www.evaair.com  ), Vietnam Airlines ( www.vietnamairlines.com )...

From Asia, Thai Airway ( http://www.thaiairways.com ) , Japan Airlines ( http://www.jal.com/en ) , Malaysia Airlines ( http://www.malaysiaairlines.com ), Singapore Airlines ( http://www.singaporeair.com ) ... Tiger Airway ( www.tigerairways.com ), Air Asia ( www.Airasia.com ), Pacific Airlines ( www.pacificairlines.com.vn ), Siemreap Airway ( http://www.siemreapairways.com )…

If you are from the USA , Vietnam Airlines ( www.vietnamairlines.com ) and American Airlines ( http://www.aa.com/index_us.jhtml ) are the best choice

This website is recommended for searching all flights you want http://www.airline-network.co.uk/index.asp

 

23. We have our international tickets to and from Vietnam . We have booked a tour package using regional and domestic flights. Could you please advise what will be happening with our internal airline tickets for travel within Vietnam , how will we be given these?

When you receive our service voucher confirmation, all services you have booked with us, including domestic flights, hotels and other logistic services will have been  already confirmed. We issue your air tickets in Vietnam for your convenience and to avoid any potential loss. Our tour guide and/or our colleagues will deliver them to you in person or to your hotel in Vietnam. You will enjoy peace of mind as we handle your domestic flights fo ra smooth and hassle free holiday.

 

24. You have a wonderful website, I want to order your tour packages, service and want to know if the interesting rate is still valid?

This rates on our website are valid until 31 Dec and subject to confirmation from Luxury Travel.

25. Why Should I Book Private Tours or Set itineraries With Scheduled Departure Dates?

While most companies present a number of set itineraries with scheduled departure dates, thus forcing you to fit within their framework, we take a very different approach. At Luxury Travel Co., Ltd, we offer private luxury vacations in Southeast Asia.

We offer private vacation itineraries that are personalized and tailor-made to perfectly fit your interests, preferences, and schedule. Whether you are traveling as a couple, a family, a group of friends, an organization, or some combination thereof, we will put together a trip that fits everyone’’s desires and departs when you want!

The real beauty of private travel is having flexibility during your vacation. Because you have your own expert guides with private vehicles, you are free to make changes on a whim.There is no bus to catch, no rigid schedule to follow, and no large group with competing demands. This is your vacation, with your own private guides who are there each step of the way to ensure you have the perfect experience.

 

26. How do you define a private tour?

The term “Private Tour” is widely used and interpreted differently by different tour companies. Some even label their packages “Private Group Tours”, which is often misleading. Our definition of “private tour” simply means your tour, where all ground services are provided by your very own personal guide, with a private vehicle and chauffeur, exclusively for your party and no one else. 

Beyond the normal guide certifications and standards, our professional guides are further qualified by being specially appointed by our management who set stringent specifications to service Luxury Travel’s guests’. 

There is no comparison when it comes to the overall experience between a typical group tour and a private journey. Here are some distinctive differences: 

Guaranteed Departures. Depart when you want! Since our private tours are exclusive to the discerning travelers in your party, you may begin your trip on any day - at your convenience, so long as your flights and hotels are available. 

In addition to set departure dates, group tours require a minimum number of passengers to operate, which are subject to cancellations if the number of participants fall below some arbitrary number. 

At Luxury Travel Group Ltd, we guarantee your departure once we confirm your services, usually within 24 hours from time of reservation, so you are protected against any unexpected up-charges, trip deviations or, worst of all, last-minute cancellations. You will enjoy peace of mind with 24 /7 online and phone support.

In addition, all of our private programs are fully customizable. We can tailor-make an itinerary that is especially right for you. 

Flexibility: With a private tour, you decide how your time should be spent and the pace in which your tour is conducted. 
If you happen to witness a spectacular scenic spot and wish to make a stop for some photos. No problem. But n a group tour, your experience is positively confined to some predefined schedule and at the mercy of other travelers - you simply travel as a group and “go with the flow.”

Personalized Service: Besides the numerous advantages from a logistical perspective, a private tour elevates the “intangible” aspects of your trip as well. In a group tour, the tour director simply serves as a narrator – regurgitating facts about the sites on a loud speaker, herding the group from one spot to another.

A private guide, on the other hand, enables the traveler to interact with real local residents on an one-on-one, personal basis – ask in-depth questions about a given current or historical event, share each other’s profound interests & insights, and educate one another about the respective cultures & traditions. Some even become lifelong friends after this very unique experience. 

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Disclaimer

1.  Luxury Travel Co., Ltd  makes every effort to ensure that any materials or rates displayed on this website are accurate as at the date of issue.Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.

2. Luxury Travel Co., Ltd   hereby expressly disclaim any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. We will not be responsible for any loss resulting from your relying on any information provided on this website. 

3. Luxury Travel Co., Ltd  makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.

4. E-newsletters: We collect emails on this website and  reserve the right to send its customers, members, visitors, and website users promotional offers by email. You may opt-out of receiving such emails or offers at any time by clicking the unsubscribe link in the email you have received.

5. Website modifications.
 Luxury Travel Co., Ltd has the right to modify this disclaimer, suspend or discontinue our website. Any modification is effective immediately upon posting to this site without any prior notice.

 

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Mr. Nguyen at +84.12 34 68 69 96 24hrs a day, 7 days a week ( English and Vietnamese) for a round the clock support

Happy Travelling!! The Ultimate Luxury Travel is Peace Of Mind.

 

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